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About this notice
Novarcs is a brand operated by FUTURECLOUD PTE. LTD., a company based in Singapore. This notice covers information associated with novarcs.com and enquiries sent to support@novarcs.com. Information handled as part of a customer engagement may also be covered by the relevant service agreement.
When you contact us
If you email us, we receive your email address, the name and business contact details you choose to provide, your message, and any attachments. We use this information to respond, understand your requirements, discuss relevant services and maintain a record of the conversation.
Email links open your email application. Your message is delivered through the email providers involved, rather than submitted through a form on this website. An initial enquiry does not require cloud credentials or customer datasets.
When you visit the website
The website is hosted on Vercel. To deliver pages, maintain reliability and help prevent abuse, Vercel processes technical request information that may include your IP address, browser or device information, requested pages and request times. Its handling of this information is described in the Vercel Privacy Notice.
We do not add analytics, advertising pixels, session recording or other optional tracking tools to this website. Fonts and images are served with the website, rather than loaded from external font or image services.
Service providers and international processing
Website hosting and email delivery involve service providers that process information for those purposes. Vercel uses international infrastructure, so technical visitor information may be processed outside Singapore. The email providers involved in your correspondence handle messages under their own applicable terms and privacy practices.
We may also disclose information where required by applicable law. Following a link to another website takes you to a service with its own privacy practices.
Keeping enquiry information
We retain enquiry correspondence for as long as needed to respond, manage any resulting business relationship, and meet applicable legal or recordkeeping requirements. The period depends on the nature of the information and the purpose for holding it. Technical hosting information is handled under the hosting provider's applicable practices.
Your requests and choices
Email support@novarcs.com with privacy questions, to request access to or correction of information we hold about you, or to withdraw consent where our use of information relies on your consent. We may need enough information to verify your identity and locate the relevant records. Requests are handled in accordance with applicable requirements and exceptions.
If you withdraw consent needed to handle an enquiry, we may be unable to continue that enquiry. We will explain any relevant consequence when handling your request.
Updates
We may update this notice as our website or information-handling practices change. The date above identifies the latest revision.